Terms & Conditions

Rio Soul Terms and Conditions


Our terms and conditions contain important information, in which we insist you to read carefully, about the legal terms, laws and regulations that apply to this website. If you do not agree with any of these terms, you are prohibited from using or accessing this site. 

Disclaimer and Liability 

Rio Soul Live Active Pty Ltd accepts no responsibility for any loss or damage caused by this website and/or any external link. We do not guarantee that this website will not cause damage or is free from viruses or any other defects or errors. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely. We, from Rio Soul, do our best to ensure our website, content and products are safe and will not cause harm to you in any way, however, we do not provide warranties to any damage caused from content, goods or services available on this website or external links. 

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Rio Soul Live Active Pty Ltd in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law. 

Use of this website 

All the content contained within this website is for personal use only. Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish and commercially use any content on this website. Do not download, print or use this content for commercial purpose, act of copyright, or in any way that may violate the rights of a third party. 

Errors and Revisions 

The materials appearing on the Rio Soul Live Active Pty Ltd website could include technical, typographical, or photographic errors. Rio Soul Live Active Pty Ltd does not warrant that any of the materials on its website are accurate, complete, or current. Changes may be made to the materials contained on the website at any time without notice, however we do not make any commitment to update the materials. 

If you believe that there is a typographical error, inaccuracy or an oversight on this website please contact us at marketing@riosoul.com.au. 

Payment & Currency 

All orders made on this website are calculated in Australian Dollar (AUD) and include 10% GST (Australian Goods and Service Tax). 

Please note that Rio Soul is not responsible for any loss or damage caused by Shopify / hacker etc. 


this is a responsibility of the platform and operators that will assist you in executing the purchase 


Rio Soul Live Active Pty Ltd reserves the right to accept or reject an order for any reason due to unavailability of product, an error in the price, image, product description, an error in your order or if it’s not for personal use. We reserve the right to contact you for verification purposes before we allow your order to be dispatched. 

Rio Soul Live Active Pty Ltd will do the best to ensure products ordered are available for delivery and, in most cases, we will notify you when a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will contact you via the contact details you have provided to us upon your order placement and you will receive a refund through the original method of payment used upon purchase. 

Cancelling an order 

In case of cancellation of an order, please get in contact with us as soon as possible through our email marketing@riosoul.com.au or phone +61 424776998. We will attempt to cancel your order without delay, however, occasionally it may not be possible to stop an order from being dispatched if it has already been processed. 

If your order has been dispatched please refer to our Returns Policy. 

Damaged products 

Rio Soul Live Active Pty Ltd has a very strict quality policy to ensure that the products you purchase on this website are of the highest standard. After receiving your purchased product, you become responsible for inspecting it for fault or damage. If you are not satisfied with the product received, we have a Free Return Policy; please read our Returns Policy for more details. 


We will be using Australia Post or Sendle for all of our shipping needs and will only deliver to addresses within Australia. All orders will be shipped from our Regional Warehouse located in Sydney within one to three business days. We will make every attempt to deliver goods within the estimated time frame however please be aware that delays may occur due to unforeseen circumstances or factors that are beyond our control. 

Please note that all parcels will require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel a card informing you of its arrival will be left on site and the parcel will be returned to the nearest Australia Post office for you to collect. Please note that our carrier company’s Delivery Policies or zone restrictions may apply to selected areas. 

Please note that Rio Soul is not responsible for packages, which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders. 

Site Terms of Use Modifications 

Rio Soul Live Active Pty Ltd may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the current version of these Terms and Conditions of Use. 

Governing Law 

Any claim relating to the Rio Soul Live Active Pty Ltd website shall be governed by the laws of Australia without regard to its conflict of law provisions.